Shipping policy
Shipment processing time
All orders are processed and shipped within 3-5 business days. Orders may be not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email immediately.
Shipment method
USPS Standard, USPS Priority, USPS Overnight *
Estimated delivery time
5-7 business days, 2 -3 business days, 1-2 business days
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Customs, Duties, and Taxes
StudiOnline, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
StudiOnline, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. You may also send us an email with a photo of the damaged item and packaging. At that time StudiOnline, LLC will use its own discretion if they choose to replace the item FREE of charge to the customer.
Orders
Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to notify StudiOnline for a lost shipment if carrier tracking indicates that the Product was delivered. In such case StudiOnline will not make any refunds and will not resend the Product.
If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with StudiOnline’s Refund Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to StudiOnline investigation and sole discretion.
StudiOnline cannot guarantee delivery to P.O. boxes.